CASE STUDY

Starbucks Norway | Coffee Shop Local Marketing

Local Marketing

How Starbucks Norway increased Discovery views by +154%

With more than 17 000 Coffee Shops in 60 countries, Starbucks is probably the most well-known Coffee shop chain in the world. In Norway, the company launched its first coffee shop in 2012 at Oslo Airport Gardermoen, and since then, 21 other stores have opened.

 

Starbucks needed to optimize their local online presence

Starbucks Norway saw the importance of having a prominent position in the digital world in order to attract customers to their coffee shops, in a structured way. One of the reasons Starbucks joined PinMeTo was to assure that the correct info regarding opening hours, addresses and contact information was always available, in all relevant channels.

Starbucks online presence improved within a year after joining PinMeTo

Starbucks Local Marketing

 

Marketing Local

Maps Searches

During the first nine months, searches in Google Maps generated 84% of all Starbucks views. In comparison to 16% for ordinary search. The vast amount of Maps views proves the importance of having all company locations correctly listed in Google. Otherwise, a multi-location company risks not reaching out to possible customers, which in the long run will affect sales negatively.

Did you know that about 9 out of 10 local searches end up with a purchase?

Coffee shop local marketing process

process starbucks Marketing local

 

local marketing brand

Starbucks Norway is generating more Discovery Views than ever

Starbucks joined PinMeTo during the pandemic. At this time Norway was still under restrictions that were affecting consumer behaviour. However, the amount of Discovery searches began to increase in just 6 months -  the amount of discovery searches were +154% higher than the period right before Starbucks joined PinMeTo.

Marketing results local

+87% in foot traffic

6 months after using PinMeTo, the amount of direction-clicks increased by +87%, clearly indicating an increased interest to visit Starbucks Coffee shops.

Why are Directions clicks important?
A Directions click is generated when someone clicks “Directions” after having made a Search in Google or Google maps.

Being shown in Discovery searches is in many cases one of the first steps in the customer's buying journey. When a customer has found a place that looks interesting, he or she might need directions to find the place. Therefore, Directions clicks are an important indicator of the actual interest to visit a physical location.

If more people are looking for locations for a certain chain, the chain will most probably also have more visitors.

The No 1 online presence management tool for multi-location brands.

Besides helping multi-location businesses with their Listings in Google, PinMeTo also enables reaching out to new customers through a myriad of digital platforms such as Facebook, Foursquare and TomTom.

Interested in PinMeTo’s local marketing products?